1. Introduction, About Us and These Terms
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2. The Property and Relationship with Redcastle Hotel
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3. Making a Booking
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4. Lead Guest and Responsibility for the Booking Party
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5. Pending Bookings and First-Come-First-Paid
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6. Booking Confirmation and Contract Formation
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7. Prices, Currency and What Is Included
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8. Payments, Deposits and Balance Payments
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9. Security Deposit
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10. Discounts, Coupons and Promotional Offers
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11. Changes Requested by the Guest
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12. Cancellation by the Guest
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13. Cancellation or Changes by Us
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14. Arrival, Check-In and Access
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15. Departure and Check-Out
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16. Maximum Occupancy, Registered Guests and Visitors
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17. Use of the Property
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18. House Rules
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19. Noise, Parties and Guest Conduct
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20. Smoking, Vaping, Pets and Other Restrictions
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21. Fire Safety and Safety Equipment
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22. Care of the Property
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23. Damage, Breakages, Missing Items and Excessive Cleaning
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24. Lead Guest Liability and Recoverable Costs
Booking party and permitted visitors
Damage and loss
Additional / specialist cleaning
Keys, locks and security
Emergency contractor call-outs
Security / building-management attendance
Fire alarm inspection, reset, repair or replacement
Fire Service / emergency attendance charges actually incurred where caused by guest conduct
Other reasonable third-party costs directly caused by breach, misuse or negligence
25. Security Deposit Is Not a Limit on Liability
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26. Access to the Property During the Stay
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27. Hotel, Common Areas and Third-Party Facilities
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28. Parking and Vehicles
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29. Wi-Fi, Utilities and Other Services
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30. Health, Safety and Emergencies
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31. Personal Belongings and Lost Property
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32. Problems During the Stay and Guest Duty to Report
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33. Serious Breaches and Termination of Stay
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34. Our Responsibility and Matters Outside Our Control
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35. Privacy and Personal Information
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36. Complaints
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37. Consumer Rights
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38. Governing Law and Jurisdiction
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39. Relationship with Other Policies
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40. Contact Us
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41. Document Control
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