Policies | Lough View at Redcastle

Policies & House Rules

The terms that apply when booking and staying at the property, including guest responsibilities, occupancy, damage and use of the accommodation.

Explains how and when payments are made, accepted payment methods, deposits, balances and other charges relating to your booking.

Explains what happens if you cancel or change your booking, including applicable cancellation charges and refunds.

Explains security deposits and guest responsibility for damage, loss, excessive cleaning and other reasonable costs caused during a stay.

The key rules guests and visitors must follow to help protect the property and ensure a safe and considerate stay.

Essential information about fire safety, evacuation, emergencies and what guests should do if an alarm sounds or an emergency occurs.

Explains the main safety arrangements for the property and the responsibilities of guests in helping to maintain a safe stay.

Sets out our smoke-free and vape-free rules, fire-safety requirements and responsibility for damage or additional cleaning.

Explains the rules for pets and assistance animals, including supervision, cleanliness, behaviour and responsibility for damage.

Explains parking arrangements, vehicle responsibilities, restrictions, EV charging and the use of shared parking areas.

Provides important information for guests staying with children or infants, including supervision, safety and guest responsibilities.

Explains the Wi-Fi service provided to guests and the rules for safe, lawful and reasonable use of the internet connection.

Explains how we handle belongings left behind, including reporting, storage, collection, return costs and unclaimed property.

Sets expectations for guest behaviour, noise and consideration for others, and explains how serious or repeated breaches are handled.

Clarifies the holiday let's relationship with Redcastle Hotel and other independently operated facilities, services and businesses.

Explains what personal information we collect, why we use it, who we may share it with and your data protection rights.

Explains how cookies and similar technologies may be used on our website and how you can manage your preferences.

Sets out the terms for using our website, including bookings, website content, accounts, payments and third-party information.

Provides information about accessibility at the property so guests can assess whether the accommodation meets their individual needs.

Explains the rules around photography and recording and how CCTV or other security systems may operate in surrounding or shared areas.

Explains how to raise a problem or complaint, how we will respond and what to do if an issue remains unresolved.